Returns & Exchanges

At Diaspora, we strive for the highest quality in every harvest, but due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please reach out within 14 days of delivery for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief description of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product if you are reporting damage or quality concerns for our quality control review.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a refund or a complimentary reshipment.

• 4.
  Resolution

  Once approved, refunds are processed to your original payment method, or a fresh replacement will be dispatched to your kitchen immediately.